Duravant
  • ARPAC
  • $27 - $36
  • Hourly
  • Full Time
  • Operations

medical, dental, vision, life, LTD, STD, 401-K, vacation, holidays, sick pay


ARPAC, LLC is recognized as a leading manufacturer of innovative industrial packaging solutions.  With over 30,000 installations worldwide, we pride ourselves in achieving organizational excellence by being the industry leader in lean principles and continuous improvement practices.  We are dedicated to driving innovation and delivering exceptional quality in everything we do!

Our commitment to our employees is that we will create a culture that motivates and develops employees, embraces outstanding performance, and eliminates complacency.

Working as our Regional Service Technician, you will be responsible for exceeding expectations in response times, first time fixes and customer satisfaction services with an intensive travel requirement within your assigned territory.  You will also be expected to help develop new after-market opportunities and relationships with local OEM partners, distributors and end customers.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Travel extensively and efficiently to customer site and provides installation, commissioning, emergency on-site repairs, preventative maintenance, audits, retrofits and training services on ARPAC, competitors and our partner's equipment.
  • Develop regional relationships and sell After Market Products and Services to end customers, distributors and OEM partners leading to revenue and customer satisfaction growth.
  • Receive work assignments from the scheduling team and work with them to fill up available capacity by prospecting and setting up appointments when needed.
  • Perform extensive mechanical and electrical modifications including PLC program modifications and servo drive reconfigurations
  • Maintain first time fix, field response time and customer satisfaction rate at the target rate.
  • Hold site visit meetings with assigned contact, including opening scope and exit meetings.
  • Working in a team environment, the regional service technician is responsible for coordinating communication between the field, line management and the internal support staff.
  • Responsible for timely and accurate documenting and reporting of all service related activities.
  • Provide timely feedback to quality department on equipment reliability and design.
  • Maintain parts inventory, requisitioning additional parts required to perform normal duties.
  • Maintain all company property, including lap top, cell phones and tools in good working condition.
  • Exercise safe working practices and procedures at all times.
  • Conduct training with customer's personnel to ensure an understanding of the theory of operation, proper functionality, and general maintenance of equipment.
  • Participate in the rotation of weekend on-call duties.
  • Periodically perform technical support, final assurance, or other duties at SupportPro HQ. 

REQUIREMENTS

Position requires extensive travel, including some weekends, and after hours phone support on a pre-arranged rotational basis.  Position requires periodic assignments at corporate facility located in Schiller Park, IL as required.  Excellent credit rating and driving record required. A valid driver's license and a U.S. passport are required. International travel may be required occasionally for training purposes.

EDUCATION and EXPERIENCE

  • Minimum of AAS or BS in Mechtronics, EE, EET, EECS or Industrial Electronics is desired
  • Minimum of five years' experience diagnosing, troubleshooting, emergency service and repairing electronics and mechanical machine problems in the field or a commensurate military experience.
  • Experience and ability to travel extensively throughout the week away from home.
  • Possess component level troubleshooting experience.
  • Experience and appreciation for field service procedures, dress cords and metrics.
  • Experience with extensive Allen-Bradley PLC, servo, and HMI programming is desired.
  • Allen-Bradley Compact Logic programming capabilities.
  • Allen Bradley PanelView HMI programming capabilities
  • Solid understanding of RS 5000 and RS 500
  • Ability to go online with PLC's, troubleshoot issues, as well as download and upload programs
  • Ability to make minor modifications and edits on PLC programs such as, add rung on PLC
  • General knowledge of electrical circuits required - experience with plc integration a plus.
  • Computer literate and capable of using MS Office suite and terminal emulation software; capable of learning additional proprietary software programs. Understands networking/Ethernet communication.

We offer our staff a competitive salary and comprehensive benefits package including Medical, Dental, Vision, Flexible Spending Account including Dependent Care, Life Insurance, Short Term Disability,  Long Term Disability, 401-K, Paid Vacation Time, and Paid Holidays.

 

ARPAC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

 

 

Duravant
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